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Marketing Manager In BFSI

Karan Kumar 8+ years of Industry Experience

Currently Working As Segment Marketing Manager, American Express Banking Corporation*

Summary

Karan, MBA in Marketing and International Business from the Symbiosis Institute of International Business(SIIB), Pune is currently associated with American Express Banking Corporation* and leading the Corporate Marketing and Brand Strategy of corporate payments business.
He started his post MBA career with Citibank India and after having spent 5 years across 3 roles, he has acquired significant exposure across domains: Product Management, Customer Engagement, P/L Handling, Branding, Advertising, Market Research, Category Management, Digital Marketing Strategies, Relationship Management, Wealth Management & Portfolio Analysis. Continue Reading

Karan As a Marketing Manager

Key Responsibilities

Leading the Corporate Marketing and Brand Strategy for the highest revenue generator business : Global Corporate Payments (GCP) for AEBC India.

  • Ideate, develop & launch ; PPC ( product, portfolio & commodity ) led drivers in the market and help in driving acquisitions, early engagement and business revenue numbers .
  • Develop Acquisition Mix, Promotional Schemes and targeted offers in order to aid maintaining healthy organic billing growth rates across segments.
  • Own and utilize the marketing line A & P business budget for GCP vertical.
  • Complete ownership to drive strategic business objectives including conceptualizing, designing, executing key business metrics directly linked to customer engagement, brand loyalty, product usage and retention across the customer life cycle journey.
  • Usage of big data & deep dive to drill down insights & design marketing campaigns focused with surgical business impact for both company & cardmember level.
  • Continually build merchant alliance and partnerships driving key levers like – Air travel, lodging, dining and car rentals. Also ensure the best mix of offering bundled with cost saves leading to key marquee targeted campaigns.
  • Groom and manage ambitious individual contributors in delivering key KRAs and overall country projects.
  • Expanding Social Media offerings of the AEBC via researching of emerging trends in social media technologies, user behavior both locally and globally and generate actionable use cases
  • Social Media Banking – Usage & Adoption: Successfully building and leveraging the power of Social Media Banking as the alternate digital channel and drive its initial usage and adoption .
  • Innovative ways to promote & refine Mobile app development & its usage as an ‘always on’ channel for connecting with the customers.

Typical Day Of Karan As Marketing Manager

Day starts with reviewing the ongoing status reports across campaigns and projects and the framework attached to it. While I try to manage the first half in clearing and organizing emails; agency meetings (both creative and media) which happen almost on a daily basis.

We also get a chance to meet professionals from top media publication houses, event marketing companies and digital leaders. As a banking industry we need to be careful of what we are communicating to a number of stakeholders, and this needs to be managed to ensure that all the campaigns are delivered on time to create maximum bang for the bucks being spent.

And we do usual coffee catch ups, checking on what the competitors are doing and above all a lot of reading and data analysis to help give us insights about our consumers - both in spending volumes and the places/categories they are spending on.

Most Challenging Aspects Of The Job

Stakeholder management is one thing where most of marketing manager face challenges. You have to make sure that all stakeholders are aligned with your business strategy.

Essential Requirements & Key Suggestions By Karan

Required Skills Suggested

  1. Leadership
  2. Networking
  3. Constant and consistent execution
  4. Listening to people

Approach to Acquire Skills

Connect and network and at the same continue updating your skill set.

Leaders To Follow

  1. NV “Tiger” Tyagarajan – Genpact : Strategist.
  2. Sunil Mittal – Bharti Group : Innovator.
  3. Satya Nadella – Microsoft : Local Going Global
  4. Sanjeev Kapur – Citibank : Razor Sharp Marketer
  5. Sanjay Rishi – Americian Express : Commitment and Consistency
  6. Asim Warsi – Samsung : Passionate Digital Marketer

Social Media Facebook Pages

Starbucks , Puma , Heineken’s , Coca Cola ,
IndiGo , & Samsung

Twitter Handle

I like to follow :
Samsung - @Samsung_IN , IndiGo -@IndiGo6E , Coca Cola - @CocaCola ,Heineken’s - @Heineken,
Puma - @PUMA & Starbucks - @Starbucks

Karan’s Career Track Towards Marketing Manager

Understanding of a Marketing Manager Role in BFSI

Is Marketing Management The Right Career Option For You?

Questions You Need to Ask yourself

Q1. Which skills/personal qualities required to excel in your job?

Self-driven, strong analytical, interpersonal skills, willingness to learn & unlearn things on the job. With that you must have strong desire to succeed and yet being grounded always.

Q2. What do you enjoy the most about your job?

Interesting people and teams to work with who can make you do so much and learn as much.

Q3. What is “The most challenging” part of your job.

Managing expectations of consumers, stakeholders and yourself.

Q4. A piece of advice for aspiring marketing manager in banking.

Being interested is not enough. You need to be committed 100% else you will never do justice – to the job and to yourself.

Most Inspiring Brand Stories

I would want to pick a Non-Amex /Non-Citibank product here. I always get fascinated how people across the world can drink water or sugary water with some fizz attached to it. Coke does this in a way beyond imagination and the reason why it works well across the globe is their ability to connect at all levels.
Brand promise – Their central promise is to refresh the world in mind, body & spirit and inspire moments of optimism; to create value and make a difference.
Target Audience – Theoretically, everyone is their TG but focus TG is b/w 12-30 years of age, though of late they have touched upon almost all age groups. The messaging is always positive filled with a strong vibe to do more, better and is always community driven.

Karan as an Interviewer: Marketing Manager Profile

Courses/Case-Studies Suggested By Karan

Other Opinions

 

Typical day of a Marketing Manager

Durgesh kaushik, CMO - Edureka

Suggestions to acquire skills for a Brand Manager role

Nikhilesh Sharma, Brand Manager - Nestle

Skills required to become a Marketing Manager

Karan Kumar, Marketing Manager - American Express

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*: As of September 2016